Choosing your paddle
What's the difference between Sport and Pro? Sport ($54) is the hardwood option, approximately 7.5 × 15.5 inches. Pro ($110) is the 18k carbon-fiber option, approximately 8 × 15.5 inches and 7.5 ounces, with a supplier-listed 4.5-inch grip circumference. Both have double-sided printed artwork. See our Sport vs. Pro pickleball paddle comparison for specifications and help choosing.
What does "Ball Smash" vs "Plain" mean? Ball Smash is the design with the sparkling diamond ball smashing through the paddle face. Plain is the same artwork without the ball. Many designs come both ways, and a few come only one way, so check the options on each paddle.
Are the paddles good for beginners? Sport is our lower-priced option for recreational players getting started. Pro offers carbon-fiber construction. Compare grip fit, dimensions, materials and budget in our buying guide; a higher price does not automatically make a paddle the right fit.
Is the paddle approved for tournaments? Our paddles are made for fun, recreational play. They aren't currently on USA Pickleball's approved paddle list, so check your tournament's rules before using one in sanctioned play.
Are the paddles right- or left-handed? Neither. Pickleball paddles are symmetrical, so they work for everyone.
Are both sides printed? Yes, both faces of the paddle are printed.
What comes in the box? Just your paddle. Balls and covers are not included.
Will it look exactly like the photos? We show our paddles as accurately as we can, but screens vary, so colors may look slightly different in person.
Do you have a store I can visit? Pretty Pickle is online only. Every paddle is made to order, so we don't keep stock on a shelf.
Personalization
How does personalization work? Look for the paddle listings marked "(Personalized)" in the title. Pick your design, type your name or a short phrase on the product page, choose your lettering color, and check the live preview before you add to cart. See the Personalize page for the full steps.
Which designs can be personalized? Every design. Each one has a standard paddle without a name and a "(Personalized)" version where you add yours.
What lettering colors can I choose? Three: Black & Blush (black letters, soft pink outline), Blush & Black (soft pink letters, black outline), and Cream & Blush (cream letters, soft pink outline).
Which lettering color looks best on my design? Black & Blush works on almost every design. Cream & Blush shines on deeper colors like blues and teals. The live preview shows your exact paddle, so try all three.
Can I see what it will look like before I order? Yes. The live preview on the product page shows your name on your paddle as you type.
Can I choose a different font? Our lettering is printed in our signature font so every paddle looks polished.
Where does my name go on the paddle? In an arc across the top of the paddle face.
How long can my name be? Shorter names fit most comfortably.
Can I add a phrase, nickname or number? Yes, a short phrase, nickname or number works as long as it fits in the preview.
Can I upload my own logo or artwork? Not right now. Our designs and lettering colors are what we offer.
How much does personalization cost? Personalized paddles are $59 for Sport and $115 for Pro, which is just +$5 more than the standard version ($54 and $110). Personalization is included in the listed personalized-paddle price. Shipping and applicable taxes are calculated at checkout.
Can I order a paddle without a name? Yes. Every design is also sold as a standard paddle without personalization, and it looks great plain.
I made a mistake with my personalization. Can I fix it? You can change or cancel within 2 hours of ordering, as long as production hasn't started. Paddles go into production quickly, so use the Contact page right away with your order number. After production starts we can't make changes, so please double-check your spelling.
Production and shipping
How long until my order arrives? Every paddle is made to order. Please allow approximately 7–11 days for production and US delivery combined. Personalized orders may take longer. This is an estimate, not a guaranteed arrival date; weekends, holidays and carrier delays can affect delivery.
How much is shipping? $8 standard shipping, or free on orders of $70 or more. See our Shipping Policy for details.
Do you ship outside the United States? Not yet. We currently ship within the United States only.
Can I rush my order? We don't offer rush production or expedited shipping right now. Every paddle is made to order.
How do I track my order? You'll get an email with tracking as soon as it ships. If you don't see it, check your spam folder.
I ordered more than one item. Why did they arrive separately? Items in one order may be made in different places and arrive in separate packages.
Can I ship to a different address, like a gift? Yes. Enter the recipient's address as the shipping address at checkout. Please double-check it, because we can't be responsible for an incorrect address.
Where are the paddles made? They are printed and made to order at a US-based facility.
Returns, refunds and problems
Can I return or exchange my paddle? Because every paddle is made after you order, we can't accept returns or exchanges for change of mind, color preference, or style choice. Personalized paddles are final sale. See our Refund Policy.
What if my paddle arrives damaged or wrong? We'll make it right with a replacement or refund. Email us at staff@prettypickle.net within 14 days of delivery with your order number and clear photos. You don't need to send it back unless we ask.
What if you made a mistake on my name? If the error is ours, such as a misspelling we introduced or the wrong style or color, we'll remake your paddle at no cost.
Can I cancel my order? Within 2 hours of ordering, as long as it hasn't gone into production. Contact us right away. After that we can't cancel it.
When will I get my refund? Allow 5 to 10 business days after approval for it to appear on your statement.
My tracking says delivered but I don't have it. Contact us within 30 days of the ship date and we'll help sort it out.
Payment and orders
What payment methods do you accept? Major credit and debit cards and Shop Pay, processed securely through Shopify. We never store your full card details.
Do I pay sales tax? Sales tax is calculated at checkout where required.
How do I use a discount code? Enter it in the discount code box at checkout, before you pay.
Will I get an order confirmation? Yes, by email right after you order. Check your spam folder if it doesn't show up.
Caring for your paddle
How do I clean and store my paddle? Wipe it with a soft, damp cloth and let it dry. Avoid leaving it in a hot car or in direct sun for long periods, which can damage any paddle.
Still need help?
How do I reach you? Email staff@prettypickle.net or use our Contact page and include your order number. We reply within 2 business days. Please check this FAQ and your order emails first, because most answers are here.