Refund policy
Last updated: October 7, 2026
Thank you for shopping with Pretty Pickle. Every paddle we sell is printed and made to order just for you, so please read this policy before you buy.
Made-to-order items
Because each paddle is made after you order it, we can't accept returns or exchanges for change of mind, color preference, or size or style choice. This applies to every item in our store.
Personalized paddles
Personalized paddles (your name, your vibe) are final sale. Please double-check the spelling of the name you enter before you check out. If we make an error in your personalization, such as a misspelling we introduced or the wrong style or color, we will remake your paddle at no cost to you.
Damaged, defective, or incorrect items
If your paddle arrives damaged, defective, misprinted, or isn't what you ordered, we will make it right with a replacement or a refund. Please email us at staff@prettypickle.net within 14 days of delivery and include your order number and clear photos of the issue. You do not need to return the item unless we ask you to, and if we do, we will cover the return shipping.
Order changes and cancellations
You can change or cancel an order within 2 hours of placing it, as long as it has not gone into production. Once production starts, we can't change or cancel it. To request a change or cancellation, contact us right away with your order number.
Refunds
Approved refunds are sent to your original payment method. Please allow 5 to 10 business days after approval for the refund to appear on your statement, depending on your bank or card issuer. Original shipping charges are refunded only when the issue was our error.
Lost packages
If your tracking shows delivered but you haven't received your order, or the package appears lost in transit, please contact us within 30 days of the ship date and we will help sort it out.
How to reach us
Please contact us through our Contact page at prettypickle.net/pages/contact and include your order number. We aim to reply within 2 business days.